At Word of Mouth Integrative Wellness (Coopetition LLC, DBA Word of Mouth), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book our services, or otherwise interact with us.
By using our website or services, you acknowledge and agree to the practices outlined below.
1. Information we collect
We may collect and store the following types of information.
Personally identifiable information (PII):
- Full name
- Email address
- Phone number
- Mailing address (if provided)
- Intake form responses (including health or wellness-related information you voluntarily disclose)
Payment information:
- Processed securely via Stripe and PayPal
- We do not store your payment details
Technical and usage data:
- IP address
- Browser and device data
- Page views and site interaction
- Tracking data from cookies and third-party services like Google Analytics, Google Ads, and Facebook Pixel
2. How we collect your information
We collect information through:
- Intake forms and scheduling tools via Acuity Scheduling
- Service and product purchases via Stripe or PayPal
- Newsletter and email list signups
- Automated tracking technologies (cookies, pixels, analytics tools)
3. How we use your information
We use your information to:
- Deliver coaching, energy work, workshops, and courses
- Schedule and manage appointments
- Send booking confirmations and service reminders
- Send limited promotional emails and newsletters (with your consent)
- Improve our website and offerings through analytics
- Display tailored ads and track marketing performance (see Section 10)
4. Legal basis for processing (for EU residents)
Under the GDPR, we process personal data based on:
- Your consent (marketing emails, cookies, intake forms)
- Performance of a contract (providing booked services)
- Our legitimate interests (business analytics and communication)
- Compliance with legal obligations
You can withdraw consent at any time by contacting us.
5. Your rights under CCPA & GDPR
Depending on your residency, you may have the right to the following.
California residents (CCPA)
- Know what personal data we collect
- Request access to or deletion of your data
- Opt out of the sale of personal information (we do not sell data)
EU/EEA residents (GDPR)
- Access your personal data
- Correct or update your data
- Request deletion
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
To make a data request, email us at hello@wordofmouth.love with the subject line "Privacy Request." We may ask for identity verification.
6. Consent record
When you submit a form, create a booking, or opt into communications, we record your consent for our records. You may withdraw your consent at any time by contacting us.
7. HIPAA disclaimer
While we collect wellness-related information via intake forms, we are not a HIPAA-covered entity. We do not store health information in a HIPAA-compliant system, and we do not provide medical care.
8. Retargeting and advertising
We may use cookies and tracking pixels to:
- Show you ads on other websites based on your interaction with our site
- Measure ad performance across platforms
These tools include, but are not limited to, Google Ads, Facebook Ads, and Meta Pixel.
You may opt out of retargeting via:
- Your browser settings
- Google Ads settings: adssettings.google.com
- Facebook ad preferences: facebook.com/adpreferences
9. Data retention
We retain personal data for as long as necessary to:
- Deliver services
- Comply with legal obligations
- Maintain business records
You may request deletion of your data at any time.
10. Cookies & tracking technologies
Our website uses cookies and pixels for:
- Website analytics
- Ad performance tracking
- Improving user experience
You can disable cookies through your browser. EU/EEA visitors will receive a cookie consent banner in compliance with GDPR.
11. Sharing your information
We do not sell or rent your information. We may share data with service providers strictly for business operations:
- Acuity Scheduling (appointments and intake forms)
- Stripe and PayPal (payment processing)
- Google Analytics, Google Ads, Facebook Ads (marketing and traffic analytics)
- Go High Level (CRM and email marketing, if applicable)
All vendors are expected to comply with applicable privacy laws and secure data handling practices.
12. Data security
We use industry-standard measures to protect your personal information, including:
- SSL encryption
- Secure servers
- Role-based data access
Despite these efforts, no internet-based platform can be guaranteed 100% secure. Use of our site and services is at your own risk.
13. Data breach notification
If a security breach occurs that may affect your personal data, we will notify you and, if legally required, notify regulators within the required timeframes under CCPA, GDPR, or other applicable laws.
14. Children's privacy
Our services are not intended for minors. We do not knowingly collect or store data from anyone under the age of 18. If we learn we have received data from a child, we will delete it promptly.
15. International data transfers
If you are located outside the United States and use our services, your data may be transferred to and processed in the United States. By using our services, you consent to this transfer.
16. Contact for privacy requests
To access, correct, delete, or otherwise inquire about your data, email hello@wordofmouth.love with the subject line "Privacy Request." We will respond within applicable legal timeframes.
17. Updates to this policy
We may revise this Privacy Policy from time to time. When we do, we will update the effective date at the top of the page. Continued use of our website and services constitutes acceptance of the updated policy.
18. Contact
If you have questions about this Privacy Policy or how your data is handled, contact hello@wordofmouth.love or visit our contact page.